Call our Customer Contact Services Team

1-877-369-8242 (VCHC)

Fax: 905-667-9476

 

Contact the Children & Social Assistance Centre of Excellence

1-877-369-8242 option 2

FaxVCH.WRSSAH.ACSD@VCHI.org 

If you are a healthcare or social services provider, we have special channels to support you.

Email: MCISDB@VCHI.org

Email is NOT SECURE. Please do not send personal information over email. 

Phone: 1-877-369-8242 option 4

You may also fax your request to 905 667 9476 using the Referral form available HERE

Partner with us, Donor Care or Join a Council

DonorCare@VCHI.org

1-877-694-0513 option 2

 

Donations can be made by credit card by clicking here

 

recurit@VCHI.org

Corporate Partnerships and Community Partners

Please email assistance@VCHI.org

Government Relations, Media and Public Policy

Venessa Sweet, Vice President

venessa.sweet@VCHI.org

1-877-694-0513 x 290

Stakeholder Relations and Experience

StakeholderExperience@VCHI.org

 

Mail to:

Attn: Stakeholder Experience

4999 Victoria Avenue

Niagara Falls, ON L2E 4C9

To pay a Corporate Sponsorship, Space Rental, or Passport Brokerage Invoice using Visa or Mastercard, please click here for our Credit Card Portal.  

Please note you are responsible for the 2% processing fee.

 

For Information Technology, Procurement, Human Resources, Finance, Privacy, Health Records, Accounts Payable, and Receivable:

The Valued Connections Healthcare Support Centre: 1-877-694-0513 or VCHSC@VCHI.org - please include your Client ID and as much detail as possible to expedite service.

Donors with a Managed Relationship, please contact your Relationship Manager

No! All programs are free of charge at the point of service - excluding transfer payment management. Which is at 10% of the total funds (This is deducted from the funds and not out of pocket)

Each Program has its own eligibility criteria, and programs can vary by area and funding. Please give us a call, and a Family Service Associate would be pleased to assist you in accessing the best programs for your family. 

Credit Card Payments ONLY: https://buy.stripe.com/cN27v0dJ97jjfKg004

Credit Card DONATIONS:

Please click Make a Donation on our Home Screen

 

For Bill payments or Donations:

E-Transfer: Finance.Reports@VCHI.org - please include your Invoice number or your contact info (Donations)

Cheques: Attn: Terminal Room & Settlements

Valued Connections Healthcare - Eon Environmental Corporate Support Centre

4999 Victoria Avenue

Niagara Falls, ON L2E 4C9

 

For EFT or Wire, please submit a service request below.

We are currently funded through Corporate Sponsorships, Donations, and Major Gifts. Want to help? Please email PartnerCare@VCHI.org

We are working closely with our colleagues at the Ontario Government to hopefully transition to a government-funded model very soon!

Valued Connections Healthcare's core programs are available free of charge. This information is for fee-for-service (Passport), corporate sponsorships, space rentals, and ancillary revenue invoices. 

Note: Cheque, Bank Draft, or Money order is preferred for individuals. EFT/Wire is preferred for Businesses. Thank you!

Cheque, Bank Draft, or Money Order made payable to Valued Connections Healthcare, Attn: Treasury Services, 4999 Victoria Avenue, Niagara Falls, ON L2E 4C9. Please include your Client ID and Invoice Number at the top of your invoice. 

Visa or Mastercard by clicking HERE

Interact E-Transfer (at your own risk) to Finance.Reports@VCHI.org, please include your Invoice # and Client ID in the Information Line. 

Electronic Funds Transfer and Wire, please email the Business Support Unit at Finance.Reports@VCHI.org

Pre-Authorized Payments coming soon!

 

 

If you received services at Valued Connections Healthcare and a file was opened for you (Case Management or Community Workshops), you may access your records in the following ways:

Complete the form available HERE

Return the form via FAX to 905 667 9476, Attn: Release of Information, or mail Attn: Release of Information - VCH, EON Environmental Corporate Support Site, 4999 Victoria Ave, Niagara Falls, ON, L2E 4C9. Please include a cheque or money order for the administrative fee.

Please note that both an administrative fee and a per-page fee will apply ($35 + $0.45/page) in accordance with industry standards. Please include the administrative fee via cheque or money order - a bill for the remaining balance will be provided upon completion of your request. This fee does not apply to Healthcare Providers. 

Should you have any questions, please call the Support Centre at 1-877-369-8242 and use option 5 to leave a voicemail for support. Client Services or your family service worker does not have access to complete or comment on release of information requests.